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Case Study

Marq saves $77k a year by switching from Salesforce to HubSpot CRM in 90 days

Case study badge highlighting 50% cost reduction with HubSpot
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50%

Reduced Software Costs

$77k

Saved Annually

90 Day

Timeline for Migration

CONSOLIDATE & SAVE

Marq adjusted their tech stack and cut software costs in half

Marq company logo white

The Client

 

Marq is the brand enablement platform that gives organizations the ability to deliver relevant content to your audience, faster by empowering everyone in your organization to build on-brand content. Marq is used by over 6 million professionals and 800+ companies across all industries. Learn more at marq.com.

The Problem

  • The team was having to bend their business to align with their tech stack in order to meet their needs instead of the latter.  
  • Did not have the ability to integrate product data with sales, marketing, and service data.
  • 90 days to decide on and stand up tech stack of their own.
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    Limited Control

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    Limited Control

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    Limited Control

Aptitude 8 CXO speaking with Marq team during Salesforce to HubSpot migration

The Solution

  • Implemented the full HubSpot CRM Platform

  • Integrate its product database with sales and marketing using HubSpot CRM’s custom behavioral events (CBEs)

  • Utilized HubSpot CRM custom objects to create a subscription object populated directly from the Snowflake product database using Hightouch.

  • Migrated from Salesforce to HubSpot, leveraging a custom-coded action to extend the native HubSpot quote approval functionality so Marq could manage multiple approvers and teams

Illustration of HubSpot CRM features implemented during migration for Marq

The Outcome

With the assistance of Aptitude 8, Marq was able to consolidate sales, marketing, service, and operations, by its 90-day deadline. It’s also in the process of rolling out CBEs to integrate product data with sales and marketing.

David estimates that Marq has reduced its technology costs by 50% when compared to its Frankensteined tech stack of Salesforce, Marketo, Zendesk, Workato, and other tools. Marq is saving $77,000 on annual license fees alone, not to mention the costs associated with administering those tools.

Further, the sales team is working deals faster, and department heads are self-serving when changes are needed.Consequently, all the teams are working more efficiently—saving everyone a lot of time.

50%
Reduced Costs
Reduced their technology costs by 50%
77K
Saved $77,000

Marq saved $77,000 on annual license fees alone by migrating to HubSpot.

1
7+ Tech Stack to 1
Consolidated a 7+ tech stack to 1

The Tools

Former Tech Stack

Logos for Workato, Salesforce, and Tableau — Marq’s legacy tools for automation, CRM, and data analysis Logos for Marketo, Zendesk, and Chorus — part of Marq’s previous marketing, support, and sales enablement stack

New Tech Stack

HubSpot logo representing Marq’s new CRM platform HubSpot CMS Hub logo, now used for managing website content HubSpot Operations Hub logo, enabling Marq’s data workflows and automations HubSpot Sales Hub logo, powering Marq’s sales pipeline and processes HubSpot Marketing Hub logo, used for email and campaign management HubSpot Service Hub logo, supporting Marq’s customer service and success

What the client is saying...

DAVID ASKVIG | MARQ

“A big part of why I chose A8 is because they understood the systems we were in. Especially Salesforce, and could give us what felt like an unbiased opinion on which path we should take. They were able to understand some of our concerns with functionality and show us how we could accomplish our goals in HubSpot. They also had creative ideas to integrate with our product that didn't require A8 to build a custom integration that A8 would charge us for year over year.”


PROJECT LEAD | APTITUDE 8

“My favorite part about this project was that it was complex. The Marq team is composed of highly experienced and highly technically competent folks, everything in their stack had intention behind it and the Marq team knew it inside and out so migrating from this proved to be very difficult. It’s why our approach was Marq-first”

David Askvig, Director of Revenue Systems at Marq, shown during CRM migration collaboration
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David Askvig
Director of Revenue Systems at Marq

HOW WE SET YOU UP FOR SUCCESS

Next Steps

The Marq team wanted something that they could manage themselves after working with Aptitude 8 so we really focused on building a well-oiled engine that was going to be easy to maintain in the long run.

 

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About Aptitude 8

Implement. Integrate. Optimize.

Aptitude 8 is a technical consulting firm that helps companies make their business process, and the tools they use to deliver it, a competitive advantage. In today's business environment, the experience your customers have when buying from you is just as important as what you're selling. We build it better.

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